Sloe Laboratory · SLOE Labs Inc.
Last updated: 3 August 2026 · Supersedes the version published 1 July 2026
These Terms govern access to and use of Sloe Laboratory (the "Service"), operated by SLOE Labs Inc. ("SLOE Labs", "we"), a corporation incorporated under the Canada Business Corporations Act (corporation number 1781545-0) and registered in Ontario. By accessing or using the Service you ("Customer", "you") agree to these Terms. If you are accepting on behalf of an organisation, you represent that you have authority to bind it.
If you do not agree, do not use the Service.
1. Structure of the agreement#
These Terms incorporate by reference:
- the Data Processing Addendum ("DPA"),
- the Acceptable Use Policy ("AUP"), and
- the Privacy Policy.
Where a signed order form or master agreement exists, it prevails over these Terms. The DPA prevails over both on the subject of personal data.
2. The Service#
Sloe Laboratory lets you design, deploy, and operate AI-assisted operating systems and agents. It comprises the Studio (where you design a system) and the tenant runtime (where a provisioned system runs, at a sloelabs.com subdomain).
We may change, add, or remove features. We will not materially degrade a core feature you are paying for without notice and a right to terminate for the unused term.
3. Accounts#
You must provide accurate registration information, safeguard your credentials, and are responsible for all activity under your account. Notify us promptly at security@sloelabs.com of any suspected unauthorised use. You are responsible for your authorised users' compliance with these Terms.
4. Your data and your content#
4.1 Ownership. You retain all rights in the data and content you create, import, or connect ("Customer Data"). We claim no ownership of it.
4.2 Licence to us. You grant us a limited, non-exclusive licence to host, copy, transmit, process, and display Customer Data solely to provide, secure, and support the Service for you and those you authorise. This licence ends when the data is deleted.
4.3 We do not train on it. We do not use Customer Data to train or improve artificial intelligence or machine learning models, to build features or benchmarks for other customers, or for advertising — and we contract with our AI providers so that they may not either. The per-provider position is published at https://sloelabs.com/subprocessors. See the Privacy Policy section 3.
4.4 Your responsibilities. You represent that you have the rights and lawful basis necessary for the Customer Data you submit, including any personal data about your own customers, staff, or contacts, and that your use of the Service complies with law.
4.5 Export. You may export Customer Data at any time during the term and for 30 days after termination.
5. Agent actions — read this one#
The Service is agentic. It can take actions on services you connect — sending email, creating or updating records — not merely produce text.
5.1 Actions taken by an agent operating under your account, within the permissions you granted, are your actions as between you and us, and you are responsible for them.
5.2 We provide controls to manage this: connector scopes are the minimum required, outbound email is gated behind confirmation and restricted to domains you verify, every action is logged, and an independent verifier corroborates what the agent reports it did. You are responsible for configuring these appropriately for your risk and for reviewing the audit log.
5.3 You must not use agent capabilities in a way that would breach the AUP, a third party's terms, or the rights of any person — including sending unsolicited bulk communications.
5.4 AI output is not advice. Output may be inaccurate. It is not legal, financial, medical, or professional advice. Review anything with legal, financial, or safety consequences before relying on or acting on it.
6. Third-party services#
The Service integrates with third parties at your direction. Your use of those services is governed by their own terms, and you are responsible for maintaining your rights to use them. We are not responsible for third-party services, their availability, or their acts and omissions — but we remain responsible for our sub-processors as set out in the DPA.
7. Fees, renewal, and taxes#
7.1 Paid plans are billed through Stripe at the price and cadence shown at checkout.
7.2 Subscriptions renew automatically for successive terms unless cancelled before the renewal date. You may cancel at any time, effective at the end of the current term.
7.3 Fees are non-refundable except where these Terms or the law provide otherwise. Where we terminate for convenience, or you terminate under clauses 2, 5.2 of the DPA (sub-processor objection), or 12.2, you receive a pro-rata refund of prepaid fees for the unused term.
7.4 Prices may change on 30 days' notice, effective at your next renewal.
7.5 Fees exclude taxes; you are responsible for applicable taxes other than those on our net income.
7.6 We may suspend the Service for non-payment after notice and a reasonable opportunity to cure.
8. Acceptable use and suspension#
You must comply with the AUP. We may suspend access where necessary to protect the Service, other customers, or any person, or where required by law. Except in an emergency or where law forbids it, we will give notice and an opportunity to cure before suspending.
9. Confidentiality#
Each party will protect the other's non-public information disclosed in connection with the Service with at least reasonable care, use it only for the agreement, and disclose it only to personnel and advisers bound by confidentiality. This does not apply to information that is public, already known, independently developed, or lawfully obtained from a third party, and does not prevent a disclosure required by law where the other party is given reasonable notice.
10. Intellectual property; feedback#
10.1 We retain all rights in the Service, including its software, models, prompts, designs, and documentation. Nothing here transfers them to you.
10.2 You may not copy, reverse engineer, decompile, or scrape the Service, or use it to build a competing product, except where such a restriction is unenforceable by law.
10.3 If you give us feedback or suggestions, we may use them without restriction or compensation. Feedback is not Customer Data and must not contain your confidential information.
11. Warranties and disclaimers#
11.1 Each party warrants it has authority to enter into these Terms.
11.2 We warrant that we will provide the Service with reasonable skill and care and in accordance with the DPA.
11.3 Otherwise the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, or that output will be accurate or error-free.
11.4 Beta features. Features identified as beta, preview, or experimental are provided without warranty or support and may be changed or withdrawn.
11.5 No service level commitment. We do not currently offer a contractual uptime guarantee. Where an order form provides one, it prevails.
12. Term, termination, and effect#
12.1 These Terms run until terminated.
12.2 Either party may terminate for material breach that remains uncured 30 days after written notice. You may terminate for convenience effective at the end of your current paid term.
12.3 We may terminate for convenience on 30 days' notice, with a pro-rata refund of prepaid fees.
12.4 On termination your right to use the Service ends. Export and deletion follow DPA clause 8. Clauses 4.1, 9, 10, 11.3, 13, 14, and 16 survive.
13. Indemnities#
13.1 By us. We will defend you against a third-party claim that the Service as provided by us infringes that party's intellectual property rights, and pay damages finally awarded or agreed in settlement. This does not apply to claims arising from Customer Data, your use in breach of these Terms, or combination with anything not supplied by us.
13.2 By you. You will defend us against a third-party claim arising from Customer Data, your use of the Service in breach of these Terms or the AUP, or actions taken by an agent under your account, and pay damages finally awarded or agreed in settlement.
13.3 The indemnified party must give prompt notice, allow the indemnifying party to control the defence, and provide reasonable cooperation. No settlement imposing liability on the indemnified party without its consent.
14. Limitation of liability#
14.1 To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility.
14.2 Each party's total aggregate liability arising out of or related to these Terms will not exceed the amounts you paid us in the twelve months before the event giving rise to the claim.
14.3 Clause 14 does not limit: liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; your payment obligations; either party's indemnity obligations under clause 13; or any liability that cannot lawfully be limited.
15. Compliance, export, and sanctions#
You represent that you are not located in, or ordinarily resident in, a country subject to comprehensive sanctions, and are not on a restricted-party list, and you will not make the Service available to any such person.
16. Governing law and disputes#
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of Ontario, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
Mandatory consumer or data protection rights in your jurisdiction are not displaced by this clause.
17. General#
17.1 Publicity. We will not use your name or logo publicly without your prior written consent.
17.2 Assignment. Neither party may assign without the other's consent, except to a successor in a merger or sale of substantially all assets, on notice.
17.3 Notices. To us: privacy@sloelabs.com. To you: the email on your account.
17.4 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, excluding payment obligations.
17.5 Changes. We may update these Terms. Material changes take effect at your next renewal, or 30 days after notice for month-to-month customers. Continued use after they take effect constitutes acceptance. If you object to a material change, you may terminate before it takes effect for a pro-rata refund.
17.6 If any provision is unenforceable, the rest remains in effect. Failure to enforce is not a waiver. These Terms, with the documents in clause 1, are the entire agreement.
18. Contact#
SLOE Labs Inc. · privacy@sloelabs.com